Category Archives: Company Culture

Cardio Partners Celebrates Lead Training Specialist Omar Walker

Licensed EMT and Cardio Partners superstar honored for service

After nearly 10 years on the job, Lead Training Specialist Omar Walker estimates that he’s certified nearly 30,000 individuals in first aid, CPR, and how to use an AED.

More than a little shocked to hear that he was being honored as a Cardio Partners leader highlight of the month, Omar, who is based in Chicago, took a few moments to reflect on the recent polar vortex (“Even when the United States Postal Service suspended deliveries, Cardio Partners bundled up and made the trek in -20°weather to conduct classes!”), and more importantly on his career and achievements as an EMT and training center faculty member.

“I was actually really surprised,” said Omar when asked during a recent phone interview about being recognized by his peers. “Pleasantly surprised, because I’m remote and I rarely see other people in the company. We do regular phone meetings as a company, of course, but I’m pretty much self-sufficient — so sometimes you think you’re flying under the radar, and not necessarily in a bad way!”

“I greatly appreciate it. Traveling all over the place to put on classes and constantly ensuring that the quality of the class is there can be tough. I’m happy to know that the work doesn’t go unnoticed. I’m grateful to Cardio Partners and to Brian Leonard to work for this company.”

(Now director of sales, Brian Leonard founded Cardio Partners Resources, which was acquired by DXE Medical and then rebranded as Cardio Partners in 2017.)

Omar’s day-to-day is anything but routine. Because Cardio Partners offers CPR, first aid, and AED training 24/7, Omar may find himself driving to rural Illinois at 4 am for an early morning session or pulling the third shift for a 2 am class in Indianapolis. He’s also responsible for training and maintaining certified instructors throughout the Chicagoland region.

“I really like being able to share my knowledge. With my EMS background, I’ve done CPR hundreds of times and have seen the benefits of it. It’s so important to have people who are prepared to save a life. As an instructor, it’s gratifying to have people say that they’ve had CPR training for 20 years and that my course is the best training they’ve ever received.”

After losing his 42-year-old stepfather to cardiac arrest, Omar decided to go into emergency medical services and become EMT certified. “If someone had known CPR and those resources were available to him, he would have a high probability of being saved.”

And when convincing people why they should become CPR certified, Omar thinks about his stepfather and points out that, “Statistically, the person they would start CPR on would be a family member or a loved one. That’s 69% of the time it’s going to be your spouse, mom, brother, or child who needs CPR.”

In addition to his full-time commitment to Cardio Partners, Omar still works weekend shifts as an EMT in the Chicago area. He’s seen the power of CPR first-hand:

“One of the times CPR really affected me was one of my very first pediatric patients. We got a call about a non-responsive and not breathing infant. A piece of hard candy had caused him to choke. It took us 4 minutes to get there and there was no pulse. Within 10 compressions the item popped out, the child vomited and then he started breathing.”

Omar still thinks of that child every day. He’d be 15 now and Omar is confident he’s living an active and healthy life.

Thanks, Omar, for being our full-time lifesaver.

Schedule a first aid, CPR, and AED training for your team today! Please contact Cardio Partners at 866-349-4362 or emails us at customerservice@cardiopartners.com.

 

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Giving Life-Saving Equipment a Second Chance

Tucked inside DXE Medical’s warehouse, Biomedical Manager Dave Strang troubleshoots a Physio-Control LIFEPAK 15 Defibrillator while typing out an email response to a customer. For Strang, answering questions about life-saving equipment is just one of many tasks he juggles behind the double doors of this white-walled workshop, DXE Medical Inc. in Brentwood, Tennessee.

Whether he’s assisting customers over the phone or via email, training technicians, ordering parts or troubleshooting equipment, Strang has become a jack-of-all-trades in the three years he’s worked at DXE Medical.

“I wear a lot of different hats,” Strang explains after hitting the “send” button and swiveling his chair around to talk more about his role at DXE Medical.

Were you a tinkerer as a kid?

I was always kind of a tinkerer as a kid. And then, in my early 20s, when I first moved to Steamboat Springs, Colorado I was a bicycle mechanic. I like to work with my hands, but I like to think at the same time.

What type of units does DXE Medical, Inc. repair?

DXE repairs all types of medical devices. We specialize in the EMS field — specifically, monitor/defibrillators, infusion pumps, respirators and vital signs monitors.

Can a unit be too old for you to fix? Why?

No, as long as we can find parts or a repair solution, we will repair devices of any age. Of course, we will advise the customer.

Why wouldn’t you want to send it back to the manufacturer?

We are our own repair depot here. There are certain things that the manufacturer won’t sell us — like software in our devices. There are a few manufacturers that we do end up sending stuff off to, but we like to be able to manage everything that we can here first. And only in those situations — where it’s outside of our scope because we don’t have the test equipment, calibration equipment, software or it’s something that requires specific training that we don’t have — that’s when we’ll try to source those things out. But everything else we try to handle as much as we can here in-house.

Who does DXE serve with its repair services? 

DXE serves all EMS/Fire companies, health care clinics as well as general public access.  We also provide additional support to other service providers.

Is a recertified unit just as reliable as a new unit? Why? 

Yes, I believe recertified units are just as reliable as new units.  Many of the components in these units have life cycles in the hundreds of thousands, when the actual use can sometimes be in the hundreds, leaving years of life left in them.  Also, after the recertification process any worn or damage parts are replaced with new items as well. They are also rigorously tested for performance and function.

When is a piece of equipment beyond repair?

With the AEDs, if they have a malfunction sometimes to replace the part to fix it, is going to cost more than replacing the AED itself — that’s when we’ll say, ‘hey, you need to end up replacing your unit.’ Because, at the same time, we need to make sure we strive to save the customer as much money as they possibly can, because a lot of the devices we see come from small or rural [places] or even volunteer fire or EMS departments. So, they don’t have big budgets to spend on repairs and that type of stuff. So we try to make sure we do everything as cost effective for them as we can.

What is your favorite part about working in the biomed? 

It’s a combination of things.  I have always been technically oriented so I enjoy that part of it.  There is quite a bit of problem solving when troubleshooting repair issues, I like that challenge too, but also knowing that the work we do can have an end result of helping save lives.

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Meet Our New General Manager, Reuben Dickenson

Reuben Dickenson, DXE's New GM

After 17 years at the helm of DXE, former Founder and General Manager, Matt Spencer, has elected to pursue new opportunities and spend more time with his family. This month, we welcome Reuben Dickenson as DXE Medical’s new General Manager. Get to know Reuben and what he’s bringing to the table as the new leader of DXE! Continue reading

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