Q: When did DXE Medical, Inc. acquire First Aid and Safety of Texas, Inc. (FASTEX AED)?
A: December 1, 2016
Q: How does this acquisition change the way I order my AEDs and supplies?
A: The supplies you are accustomed to ordering from FASTEX AED will not change; however, the location and name of company you order them from will now be DXE Medical. Michael Riggs will continue to be your primary contact for AEDs, supplies and accessories and DXE Medical’s customer service team will be an additional resource to answer any other questions you may have.
Also, DXE Medical has an on-site, factory trained staff of biomed technicians to service your equipment and assess your technical needs.
Q: Do you have any additional information about this acquisition between FASTEX AED and DXE Medical, Inc.?
A: Yes, you can read more details in the official press release, located on the DXE Medical blog at www.cardiopartners.com or you can call the Customer Service line at 866-349-4363.
Q: What can you tell me about DXE Medical, Inc.?
A: DXE Medical is an Authorized Master Distributor for all AED and defibrillator manufacturers and has been a growing business for over 17 years. Alongside a full offering of new AEDs and supplies, DXE Medical has paved the way for cost-effective and trustworthy cardiac event care solutions with its line of recertified equipment. Recertified devices have gone through an extensive recertification process by in-house, highly trained biomedical technicians. Please visit www.cardiopartners.com/about-dxe-medical for additional details.
Q: Can I still contact Michael Riggs?
A: Yes, Michael will still be your primary contact and is available as always at 214-924-8820 or at email@example.com to answer any questions/concerns.
Q: What if I have a user account on www.fas-tex.com today?
A: We apologize for any inconvenience, but you will need to register for a new account on www.cardiopartners.com. We will still have your order history information on file (if needed).
Q: Can I still order products on www.fas-tex.com?
A: When you visit www.fas-tex.com, you will be directed to www.DXEMed.com where you can order all of the great products you have grown accustomed to from FASTEX AED.
Q: Who do I contact if I have any other customer service or support questions?
A: Contact the DXE Medical Customer Service Team at 866-349-4363 or firstname.lastname@example.org, Monday – Friday 8am-5pm CDT.
To read the official Press Release on our blog, please click here.