Category Archives: Preventative Maintenance

Why is My AED Beeping?

5 Reasons Why Your Beeping AED is Chirping (and what to do about it)!

So you’ve made the wise, wonderful, and potentially life-saving decision to equip your office, home, school, factory, or organization with a highly visible and strategically placed automatic external defibrillator (AED); you’ve thought about the Reasons Why AED Compliance Management is Important; and you’ve invested in an AED compliance management program. Maybe you’ve even taken the plunge and have your First Aid, CPR, and AED certifications in your back pocket — good for you!

But now your AED is beeping! Why?!

Don’t worry, it’s actually a good thing. Most AEDs run daily self-tests to ensure that, in the event of an emergency, they are  ready to save lives. The beeping is just a gentle reminder to make sure your investment in safety is ready to work when you really need it.

Here are the 5 most common reasons your AED is beeping:

  • AED Pads have expired
  • Pads have been disconnected from the AED
  • AED battery has expired
  • AEDs software needs to be updated
  • A mechanical error has been detected

While some of the causes of these error messages are pretty easy to identify and fix, if your AED is beeping, the odds are pretty good that you’re going to wish you had an AED Preventative Maintenance and Service Plan.

AED Pads Have Expired

You may not realize it, but the pads that come with your AED have a finite shelf life. The pads are what deliver the shock to an individual experiencing a Sudden Cardiac Arrest (SCA). So it’s critically important that they’re in tip-top shape. Of course, pads should be replaced after use, but they also have an expiration date.

Why do AED pads expire? To make sure that the pads stick to the skin effectively, each pad is coated with an adhering and conductive gel. Over time, the liquid in the gel may dry out and can prevent the pads from sticking effectively. For example, if the pads pull away from the skin during CPR, the AED may not be able to provide an effective analysis of the heart rhythm to deliver shocks as needed.

AED Pads Have Been Unplugged

Your AED pads should always be kept plugged into the device so they’re ready for use in an emergency. Occasionally, however, pads may be inadvertently disconnected — perhaps you recently decided to move your AED cabinet to a more visible location or the annual hallway repainting was a little more vigorous than usual. In this case, simply reconnect the pads to the device and you’re good to go.

AED Battery is Expired

Even if you’ve been fortunate enough to have left your AED untouched since its installation, its battery life is still limited. When your AED indicates that it’s time to replace the battery, don’t delay. It’s time to order a replacement battery immediately.

AED Software Update Needed

Most manufacturers work diligently to improve existing technology and to develop new technology to ensure optimal performance. The better the technology, the more effective your device will be at saving lives.

The easiest way to install a software update is to contact CardioPartners’ Service and Repair Department.

A Mechanical Error Has Been Detected

Much like Goldilocks, your AED needs to be stored in an environment that’s just right. Take a look at your AED User Manual and make sure that you’re storing your AED in a location with an acceptable temperature range. While your AED is capable of operating during a rescue at extremely hot or cold temperatures, your device should always be stored in a climate-controlled environment.

If your AED is located in a company vehicle, daily travel over rough roads may be enough to jostle pad connections free or set off a mechanical error.

Now’s the time to make sure your AED is ready when you need it. If it’s beeping, odds are you’ll need to do something about it immediately. If the fix is outside of your comfort zone, call a certified AED technician immediately.

While we’re on the subject of AED maintenance, preventative maintenance plans are a painless and affordable way to ensure that your devices are in perfect, shock-ready working order. A preventative maintenance and service plan makes it easy for you to address repairs deemed necessary during routine compliance checks, can minimize potential liability issues, and even helps keep your costs down should repairs be necessary.

To learn more about our AED and defibrillator service and preventative maintenance programs or LifeShield, our online compliance management program, contact Cardio Partners at 866-349-4363 or email us at customerservice@cardiopartners.com.

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The Importance of AED Preventative Maintenance and Service

What to Expect From an AED Preventative Maintenance Agreement: A Service Checklist

So you’ve made the potentially life-saving decision to equip your office, school, or facility with a visible and strategically placed automatic external defibrillator (AED) and you’ve invested in a an AED compliance management program. Good for you!

Now, let’s make sure your AED is ready when you need it. Preventative maintenance plans are a great, affordable way to ensure that your devices are in perfect, shock-ready working order.

How is Preventative Maintenance Different from AED Compliance Management?

A compliance management program sends regular reminders for you to check your AED’s power and verify battery life. It will also help you make sure that your equipment is properly registered, the device’s prescription is up-to-date, that the pads and batteries are within their expiration dates, and more. A preventative maintenance and service plan makes it easy for you to address repairs deemed necessary during routine compliance checks, can minimize potential liability issues, and helps keep your costs low should repairs be necessary.

Although modern AEDs and manual defibrillators (the type of equipment typically used by medical professionals) require very little maintenance, we recommend leaving preventative AED and manual defibrillator service and preventative maintenance to the professionals. Most state AED laws require that equipment be maintained in accordance to the individual manufacturer specifications, and professional maintenance providers have the experience and resources to ensure that your equipment meets its original manufacturers’ specifications.

Not only do affordable service and maintenance contracts keep your repair costs down, but they may help you avoid costly repairs altogether! In many instances, preventative maintenance can significantly extend the life of your equipment.

Certified medical equipment repair technicians, like those on our team here at Cardio Partners, will thoroughly analyze your equipment and will run brand-specific diagnostics to ensure that your machine is operating effectively.

We offer a multi-point inspection for all makes and models of AEDs and manual defibrillators. Our team is qualified to service equipment produced by industry-leading AED manufacturers such as Zoll, Philips, and Cardiac Science.

Cardio Partners AED Service Checklist

Here’s what you can expect from our multi-point inspections and preventative maintenance:

  1. We’ll make sure that your AED software is upgraded to the current AHA guidelines.
  2. Using a Fluke Impulse 7000 defibrillator analyzer, we’ll simulate a shockable rhythm. Multiple shocks are delivered to ensure the energy output is within current FDA guidelines.
  3. Device performance is recorded.
  4. We’ll perform a careful visual inspection to ensure that your AED shows no signs of cracks, wear, or other damage. All findings will be noted.
  5. Your device will be meticulously cleaned in a laboratory environment.
  6. AED is accessorized and made patient-ready with electrodes and batteries installed.
  7. We’ll initiate self-tests to make sure that your AED is emergency-ready.
  8. Battery and pad expiration dates are recorded. (We’ll notify you 60 days prior to the expiration of your equipment’s accessories.)
  9. Each order is hand-checked and packaged in accordance to FedEx and UPS regulations.
  10. AED tracing is submitted to the manufacturer in accordance with FDA regulations.

Cardio Partners Manual Defibrillator Checklist

  1. Unit is visually inspected to ensure device is cosmetically sound.
  2. Software version is recorded.
  3. If a software upgrade is available from the manufacturer, your equipment will be updated.
  4. Time and dates are checked and set, as necessary.
  5. Unit and customer information is entered into Ansur Software and is recorded electronically and in hardcopy.
  6. Device is tested on equipment that has been carefully calibrated by the manufacturer.
  7. Joule output is tested and recorded.
  8. Joule output is recorded and displayed on a sticker placed on the device.
  9. Calibration sticker also notes “Next Inspection” date according to manufacturer guidelines.
  10. Pacing is tested (if applicable).
  11. SpO2 is tested (if applicable).
  12. Non-invasive blood pressure is tested (if applicable).
  13. Capnography is tested (if applicable.)
  14. Printer is tested and test strip is shipped with the unit to show functionality.
  15. All testing results stored on server and test summary is printed and filed.
  16. Unit is fully accessorized and assembled patient-ready.
  17. Device is meticulously hand-cleaned.
  18. Packing slip is printed and hand-checked to ensure that all items are included.
  19. Device is professionally packed using approved materials.
  20. Tracking number is recorded on SO/Invoice.
  21. Battery and pad expiration dates are recorded (you’ll be notified 60 days prior to their expiration).
  22. Device information and destination are submitted to the manufacturer in accordance with FDA regulations.

To learn more about our AED and defibrillator service and preventative maintenance programs or our online compliance management program, contact Cardio Partners at 866-349-4362 or email us at customerservice@cardiopartners.com.

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Giving Life-Saving Equipment a Second Chance

Tucked inside DXE Medical’s warehouse, Biomedical Manager Dave Strang troubleshoots a Physio-Control LIFEPAK 15 Defibrillator while typing out an email response to a customer. For Strang, answering questions about life-saving equipment is just one of many tasks he juggles behind the double doors of this white-walled workshop, DXE Medical Inc. in Brentwood, Tennessee.

Whether he’s assisting customers over the phone or via email, training technicians, ordering parts or troubleshooting equipment, Strang has become a jack-of-all-trades in the three years he’s worked at DXE Medical.

“I wear a lot of different hats,” Strang explains after hitting the “send” button and swiveling his chair around to talk more about his role at DXE Medical.

Were you a tinkerer as a kid?

I was always kind of a tinkerer as a kid. And then, in my early 20s, when I first moved to Steamboat Springs, Colorado I was a bicycle mechanic. I like to work with my hands, but I like to think at the same time.

What type of units does DXE Medical, Inc. repair?

DXE repairs all types of medical devices. We specialize in the EMS field — specifically, monitor/defibrillators, infusion pumps, respirators and vital signs monitors.

Can a unit be too old for you to fix? Why?

No, as long as we can find parts or a repair solution, we will repair devices of any age. Of course, we will advise the customer.

Why wouldn’t you want to send it back to the manufacturer?

We are our own repair depot here. There are certain things that the manufacturer won’t sell us — like software in our devices. There are a few manufacturers that we do end up sending stuff off to, but we like to be able to manage everything that we can here first. And only in those situations — where it’s outside of our scope because we don’t have the test equipment, calibration equipment, software or it’s something that requires specific training that we don’t have — that’s when we’ll try to source those things out. But everything else we try to handle as much as we can here in-house.

Who does DXE serve with its repair services? 

DXE serves all EMS/Fire companies, health care clinics as well as general public access.  We also provide additional support to other service providers.

Is a recertified unit just as reliable as a new unit? Why? 

Yes, I believe recertified units are just as reliable as new units.  Many of the components in these units have life cycles in the hundreds of thousands, when the actual use can sometimes be in the hundreds, leaving years of life left in them.  Also, after the recertification process any worn or damage parts are replaced with new items as well. They are also rigorously tested for performance and function.

When is a piece of equipment beyond repair?

With the AEDs, if they have a malfunction sometimes to replace the part to fix it, is going to cost more than replacing the AED itself — that’s when we’ll say, ‘hey, you need to end up replacing your unit.’ Because, at the same time, we need to make sure we strive to save the customer as much money as they possibly can, because a lot of the devices we see come from small or rural [places] or even volunteer fire or EMS departments. So, they don’t have big budgets to spend on repairs and that type of stuff. So we try to make sure we do everything as cost effective for them as we can.

What is your favorite part about working in the biomed? 

It’s a combination of things.  I have always been technically oriented so I enjoy that part of it.  There is quite a bit of problem solving when troubleshooting repair issues, I like that challenge too, but also knowing that the work we do can have an end result of helping save lives.

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