Category Archives: Service

So Now You Have an AED, What’s Next?

Are you following AED best practices? Let’s find out!

Congratulations, AED owner! You’ve taken a very important step in maintaining the well being and safety of your employees, community members, and loved ones by purchasing an AED. Now let’s make sure that you’re following AED best practices to ensure that you’re getting the maximum benefit from your AEDs.

Are Your AEDs in Plain Sight?

Did you know that more than half of 2000 employees surveyed by the American Heart Association (AHA) cannot locate an AED at work?

Timing is critical when it comes to administering CPR or defibrillation. For every minute that passes without CPR or defibrillation, the chances of survival decrease 7-10% (AHA). By keeping your AED in a convenient, well-trafficked, and highly visible location, bystanders are more likely to respond in a timely fashion. Specialized AED wall cabinets and signage can also help dramatically.

Here are a few OSHA-ratified recommendations for optimal AED placement:

  • Areas where many people work closely together, such as assembly lines and office buildings.
  • Areas where electric-powered devices are used.
  • Outdoor worksites where lightning may occur.
  • Health units where workers may seek treatment for heart attack symptoms.
  • Company fitness units and cafeterias.
  • Remote sites, such as offshore drilling rigs, construction projects, marine vessels, power transmission lines, and energy pipelines.

For more location tips, take a peek at Finding the Best Location for Your AED.

Are Your Employees or Potential Rescuers Well-Trained and Ready?

AEDs are now widely available, safe, effective, and portable. They’re also increasingly affordable and easy to use. These devices provide the critical and necessary treatment for sudden cardiac arrest (SCA) caused by ventricular fibrillation. For the best chance of survival, an AED should be used within three to five minutes after collapse.

The same AHA survey that we mentioned earlier also found that more than half cannot get first aid or CPR and AED training from their employer and that more than 90% of the employees said they would take employer-sponsored CPR and first aid training courses.

If you have an AED, you’ll want to make sure that your employees know how to use it (and feel confident in doing so). You’ll also want to make sure they know how to recognize a sudden cardiac arrest and how they should go about activating your emergency response plan.

Improve safety by boosting your employees’ confidence. Enroll your team in CPR, First Aid, and AED courses today!

Are Your AEDs in Compliance?

Out-of-compliance AEDs cost lives. Keep your AEDs in good working order with the LifeShield Compliance Management System. AED Compliance Management Systems are the easiest and safest way to make sure that your equipment is up-to-date and are ready to save lives. You can also dramatically reduce your legal liability by investing in a compliance management system.

These online systems send monthly AED check reminders and include AED logging, AED unit readiness and expiration tracking, EMS/First Responder notification,  24-hour AED use helpline, resource library access, medical direction, AED prescription maintenance, AED oversight, AED legislation tracking, courtesy overdue calls, and more.

Are Your AEDs Well-Maintained?

Although modern AEDs require very little maintenance, we recommend leaving AED preventative maintenance to the professionals. Most state AED laws require that equipment is maintained in accordance with the individual manufacturer specifications, and professional maintenance providers have the experience and resources to ensure that your equipment meets its original manufacturers’ specifications.


Don’t have an AED? Make 2019 the year you take the plunge. Each year, more than 356,000 out-of-hospital cardiac arrests (OHCA) occur in the United States and shockingly, 90% of the people who experience an OHCA will die. While these numbers are nothing short of tragic, the AHA has found that immediate, high-quality CPR and the timely deployment of an automated external defibrillator (AED) can double or triple a person’s chance of survival.

If that’s not reason enough to invest in an AED for your home, community center, or office, we don’t know what is. If you’re thinking about purchasing an AED, we recommend downloading our free AED Starter’s Guide. You can also check out our post, Which AED is Right for You?

To learn more about AED best practices, our AED and defibrillator service and preventative maintenance programs, or LifeShield, our online compliance management program, contact Cardio Partners at 866-349-4362 or email us at

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Cardio Partners: Your One-Stop Solution for Cardiac Care & a Heart-Healthy New Year!

Together, let’s make 2018 a year full of cardiac-conscious, heart-smart decisions.

Cardio Partners is the nation’s leading  one-stop solution for complete cardiac care. Our team of highly-skilled CPR trainers and emergency preparedness instructors, factory-trained technicians, and our AED Compliance Management system all work together to serve hundreds of thousands of clients and to service thousands of life-saving cardiac emergency devices.

We offer a range of emergency prevention services to clients in all 50 states including CPR training, Emergency Preparedness, cardiac emergency equipment sales, end-to-end training, AED compliance management, and consultations. Cardio Partners supports more than 40,000 organizations including schools, nonprofits, local businesses, and Fortune 50 companies.

CPR Training

Did you know that approximately 90% of cardiac arrests are fatal? At Cardio Partners, we’re doing all that we can to reduce the number of Americans who die each year from cardiac arrest. Because performing immediate CPR can double or even triple a heart attack victim’s chance of survival, we offer nationwide CPR training.

CPR Training

Cardio Partners is a national training center with more than 500 qualified instructors across the country. Our courses are offered through Cardio Partners, the American Red Cross, and the American Heart Association. Because we understand the need for flexibility and the importance of keeping costs down, we offer both traditional classroom instruction as well as blended learning which includes online classes and hands-on live skills sessions.

Service & Sales: AEDs, Defibrillators, EKGs, Vital Signs Monitors and More

In addition to CPR training, First Aid, and AED certification, we proudly sell and service all FDA-approved brands of AEDs and accessories. We also offer new and recertified defibrillators, vital signs monitors, infusion pumps, pulse oximeters, and more.  All of our equipment comes with a full warranty.

Our in-house service department is fully staffed by factory-trained biomedical technicians. We deliver the highest quality of service, recertified and OEM parts, and we’re pleased to offer the most competitive labor-repair rates in the country. While your equipment is being serviced, we’ll even provide you with a free loaner*. On-site technician services and preventative maintenance plans are also available**.

Compliance Management

Already have an AED? Good for you! Make sure that your AED is emergency-ready and in compliance with our user-friendly Compliance Management System. Each year, out-of-compliance AEDs cost lives and lead to unnecessary lawsuits. The easiest and safest way to keep your equipment up-to-date is with our AED Compliance Management system. Our online system allows you to monitor medical direction, ensure the physician’s prescription for your AED is current, conduct monthly equipment checks, and most importantly, save lives.

Cardio Partners Cardiac Preparedness Consultation Services

As a leader in the cardiac preparedness industry, it’s our goal to provide you with both the knowledge and the tools you need to respond quickly, confidently, and skillfully in the event of a critical emergency. We take a collaborative and consultative approach to make the right recommendations for your organization. Our experienced team will conduct a thorough site assessment and we’ll take into consideration in the number of potential rescuers, risk factors, and your budget to determine your equipment needs.

To schedule CPR or First Aid training, to learn more about our Compliance Management system, or to arrange for a consultation, please contact Cardio Partners at (855) 233-0266 or email us at


*   Upon availability, we do not have all models. 1 Free per customer. Can request more for a fee.
**On-site technician services are determined on the basis of the number of units
being serviced may not be available to all customers.

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Giving Life-Saving Equipment a Second Chance

Tucked inside DXE Medical’s warehouse, Biomedical Manager Dave Strang troubleshoots a Physio-Control LIFEPAK 15 Defibrillator while typing out an email response to a customer. For Strang, answering questions about life-saving equipment is just one of many tasks he juggles behind the double doors of this white-walled workshop, DXE Medical Inc. in Brentwood, Tennessee.

Whether he’s assisting customers over the phone or via email, training technicians, ordering parts or troubleshooting equipment, Strang has become a jack-of-all-trades in the three years he’s worked at DXE Medical.

“I wear a lot of different hats,” Strang explains after hitting the “send” button and swiveling his chair around to talk more about his role at DXE Medical.

Were you a tinkerer as a kid?

I was always kind of a tinkerer as a kid. And then, in my early 20s, when I first moved to Steamboat Springs, Colorado I was a bicycle mechanic. I like to work with my hands, but I like to think at the same time.

What type of units does DXE Medical, Inc. repair?

DXE repairs all types of medical devices. We specialize in the EMS field — specifically, monitor/defibrillators, infusion pumps, respirators and vital signs monitors.

Can a unit be too old for you to fix? Why?

No, as long as we can find parts or a repair solution, we will repair devices of any age. Of course, we will advise the customer.

Why wouldn’t you want to send it back to the manufacturer?

We are our own repair depot here. There are certain things that the manufacturer won’t sell us — like software in our devices. There are a few manufacturers that we do end up sending stuff off to, but we like to be able to manage everything that we can here first. And only in those situations — where it’s outside of our scope because we don’t have the test equipment, calibration equipment, software or it’s something that requires specific training that we don’t have — that’s when we’ll try to source those things out. But everything else we try to handle as much as we can here in-house.

Who does DXE serve with its repair services? 

DXE serves all EMS/Fire companies, health care clinics as well as general public access.  We also provide additional support to other service providers.

Is a recertified unit just as reliable as a new unit? Why? 

Yes, I believe recertified units are just as reliable as new units.  Many of the components in these units have life cycles in the hundreds of thousands, when the actual use can sometimes be in the hundreds, leaving years of life left in them.  Also, after the recertification process any worn or damage parts are replaced with new items as well. They are also rigorously tested for performance and function.

When is a piece of equipment beyond repair?

With the AEDs, if they have a malfunction sometimes to replace the part to fix it, is going to cost more than replacing the AED itself — that’s when we’ll say, ‘hey, you need to end up replacing your unit.’ Because, at the same time, we need to make sure we strive to save the customer as much money as they possibly can, because a lot of the devices we see come from small or rural [places] or even volunteer fire or EMS departments. So, they don’t have big budgets to spend on repairs and that type of stuff. So we try to make sure we do everything as cost effective for them as we can.

What is your favorite part about working in the biomed? 

It’s a combination of things.  I have always been technically oriented so I enjoy that part of it.  There is quite a bit of problem solving when troubleshooting repair issues, I like that challenge too, but also knowing that the work we do can have an end result of helping save lives.

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