Category Archives: Service

Why is My AED Beeping?

5 Reasons Why Your Beeping AED is Chirping (and what to do about it)!

So you’ve made the wise, wonderful, and potentially life-saving decision to equip your office, home, school, factory, or organization with a highly visible and strategically placed automatic external defibrillator (AED); you’ve thought about the Reasons Why AED Compliance Management is Important; and you’ve invested in an AED compliance management program. Maybe you’ve even taken the plunge and have your First Aid, CPR, and AED certifications in your back pocket — good for you!

But now your AED is beeping! Why?!

Don’t worry, it’s actually a good thing. Most AEDs run daily self-tests to ensure that, in the event of an emergency, they are  ready to save lives. The beeping is just a gentle reminder to make sure your investment in safety is ready to work when you really need it.

Here are the 5 most common reasons your AED is beeping:

  • AED Pads have expired
  • Pads have been disconnected from the AED
  • AED battery has expired
  • AEDs software needs to be updated
  • A mechanical error has been detected

While some of the causes of these error messages are pretty easy to identify and fix, if your AED is beeping, the odds are pretty good that you’re going to wish you had an AED Preventative Maintenance and Service Plan.

AED Pads Have Expired

You may not realize it, but the pads that come with your AED have a finite shelf life. The pads are what deliver the shock to an individual experiencing a Sudden Cardiac Arrest (SCA). So it’s critically important that they’re in tip-top shape. Of course, pads should be replaced after use, but they also have an expiration date.

Why do AED pads expire? To make sure that the pads stick to the skin effectively, each pad is coated with an adhering and conductive gel. Over time, the liquid in the gel may dry out and can prevent the pads from sticking effectively. For example, if the pads pull away from the skin during CPR, the AED may not be able to provide an effective analysis of the heart rhythm to deliver shocks as needed.

AED Pads Have Been Unplugged

Your AED pads should always be kept plugged into the device so they’re ready for use in an emergency. Occasionally, however, pads may be inadvertently disconnected — perhaps you recently decided to move your AED cabinet to a more visible location or the annual hallway repainting was a little more vigorous than usual. In this case, simply reconnect the pads to the device and you’re good to go.

AED Battery is Expired

Even if you’ve been fortunate enough to have left your AED untouched since its installation, its battery life is still limited. When your AED indicates that it’s time to replace the battery, don’t delay. It’s time to order a replacement battery immediately.

AED Software Update Needed

Most manufacturers work diligently to improve existing technology and to develop new technology to ensure optimal performance. The better the technology, the more effective your device will be at saving lives.

The easiest way to install a software update is to contact CardioPartners’ Service and Repair Department.

A Mechanical Error Has Been Detected

Much like Goldilocks, your AED needs to be stored in an environment that’s just right. Take a look at your AED User Manual and make sure that you’re storing your AED in a location with an acceptable temperature range. While your AED is capable of operating during a rescue at extremely hot or cold temperatures, your device should always be stored in a climate-controlled environment.

If your AED is located in a company vehicle, daily travel over rough roads may be enough to jostle pad connections free or set off a mechanical error.

Now’s the time to make sure your AED is ready when you need it. If it’s beeping, odds are you’ll need to do something about it immediately. If the fix is outside of your comfort zone, call a certified AED technician immediately.

While we’re on the subject of AED maintenance, preventative maintenance plans are a painless and affordable way to ensure that your devices are in perfect, shock-ready working order. A preventative maintenance and service plan makes it easy for you to address repairs deemed necessary during routine compliance checks, can minimize potential liability issues, and even helps keep your costs down should repairs be necessary.

To learn more about our AED and defibrillator service and preventative maintenance programs or LifeShield, our online compliance management program, contact Cardio Partners at 866-349-4363 or email us at

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So Now You Have an AED, What’s Next?

Are you following AED best practices? Let’s find out!

Congratulations, AED owner! You’ve taken a very important step in maintaining the well being and safety of your employees, community members, and loved ones by purchasing an AED. Now let’s make sure that you’re following AED best practices to ensure that you’re getting the maximum benefit from your AEDs.

Are Your AEDs in Plain Sight?

Did you know that more than half of 2000 employees surveyed by the American Heart Association (AHA) cannot locate an AED at work?

Timing is critical when it comes to administering CPR or defibrillation. For every minute that passes without CPR or defibrillation, the chances of survival decrease 7-10% (AHA). By keeping your AED in a convenient, well-trafficked, and highly visible location, bystanders are more likely to respond in a timely fashion. Specialized AED wall cabinets and signage can also help dramatically.

Here are a few OSHA-ratified recommendations for optimal AED placement:

  • Areas where many people work closely together, such as assembly lines and office buildings.
  • Areas where electric-powered devices are used.
  • Outdoor worksites where lightning may occur.
  • Health units where workers may seek treatment for heart attack symptoms.
  • Company fitness units and cafeterias.
  • Remote sites, such as offshore drilling rigs, construction projects, marine vessels, power transmission lines, and energy pipelines.

For more location tips, take a peek at Finding the Best Location for Your AED.

Are Your Employees or Potential Rescuers Well-Trained and Ready?

AEDs are now widely available, safe, effective, and portable. They’re also increasingly affordable and easy to use. These devices provide the critical and necessary treatment for sudden cardiac arrest (SCA) caused by ventricular fibrillation. For the best chance of survival, an AED should be used within three to five minutes after collapse.

The same AHA survey that we mentioned earlier also found that more than half cannot get first aid or CPR and AED training from their employer and that more than 90% of the employees said they would take employer-sponsored CPR and first aid training courses.

If you have an AED, you’ll want to make sure that your employees know how to use it (and feel confident in doing so). You’ll also want to make sure they know how to recognize a sudden cardiac arrest and how they should go about activating your emergency response plan.

Improve safety by boosting your employees’ confidence. Enroll your team in CPR, First Aid, and AED courses today!

Are Your AEDs in Compliance?

Out-of-compliance AEDs cost lives. Keep your AEDs in good working order with the LifeShield Compliance Management System. AED Compliance Management Systems are the easiest and safest way to make sure that your equipment is up-to-date and are ready to save lives. You can also dramatically reduce your legal liability by investing in a compliance management system.

These online systems send monthly AED check reminders and include AED logging, AED unit readiness and expiration tracking, EMS/First Responder notification,  24-hour AED use helpline, resource library access, medical direction, AED prescription maintenance, AED oversight, AED legislation tracking, courtesy overdue calls, and more.

Are Your AEDs Well-Maintained?

Although modern AEDs require very little maintenance, we recommend leaving AED preventative maintenance to the professionals. Most state AED laws require that equipment is maintained in accordance with the individual manufacturer specifications, and professional maintenance providers have the experience and resources to ensure that your equipment meets its original manufacturers’ specifications.


Don’t have an AED? Make 2019 the year you take the plunge. Each year, more than 356,000 out-of-hospital cardiac arrests (OHCA) occur in the United States and shockingly, 90% of the people who experience an OHCA will die. While these numbers are nothing short of tragic, the AHA has found that immediate, high-quality CPR and the timely deployment of an automated external defibrillator (AED) can double or triple a person’s chance of survival.

If that’s not reason enough to invest in an AED for your home, community center, or office, we don’t know what is. If you’re thinking about purchasing an AED, we recommend downloading our free AED Starter’s Guide. You can also check out our post, Which AED is Right for You?

To learn more about AED best practices, our AED and defibrillator service and preventative maintenance programs, or LifeShield, our online compliance management program, contact Cardio Partners at 866-349-4362 or email us at

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Cardio Partners: Your One-Stop Solution for Cardiac Care & a Heart-Healthy New Year!

Together, let’s make 2018 a year full of cardiac-conscious, heart-smart decisions.

Cardio Partners is the nation’s leading  one-stop solution for complete cardiac care. Our team of highly-skilled CPR trainers and emergency preparedness instructors, factory-trained technicians, and our AED Compliance Management system all work together to serve hundreds of thousands of clients and to service thousands of life-saving cardiac emergency devices.

We offer a range of emergency prevention services to clients in all 50 states including CPR training, Emergency Preparedness, cardiac emergency equipment sales, end-to-end training, AED compliance management, and consultations. Cardio Partners supports more than 40,000 organizations including schools, nonprofits, local businesses, and Fortune 50 companies.

CPR Training

Did you know that approximately 90% of cardiac arrests are fatal? At Cardio Partners, we’re doing all that we can to reduce the number of Americans who die each year from cardiac arrest. Because performing immediate CPR can double or even triple a heart attack victim’s chance of survival, we offer nationwide CPR training.

CPR Training

Cardio Partners is a national training center with more than 500 qualified instructors across the country. Our courses are offered through Cardio Partners, the American Red Cross, and the American Heart Association. Because we understand the need for flexibility and the importance of keeping costs down, we offer both traditional classroom instruction as well as blended learning which includes online classes and hands-on live skills sessions.

Service & Sales: AEDs, Defibrillators, EKGs, Vital Signs Monitors and More

In addition to CPR training, First Aid, and AED certification, we proudly sell and service all FDA-approved brands of AEDs and accessories. We also offer new and recertified defibrillators, vital signs monitors, infusion pumps, pulse oximeters, and more.  All of our equipment comes with a full warranty.

Our in-house service department is fully staffed by factory-trained biomedical technicians. We deliver the highest quality of service, recertified and OEM parts, and we’re pleased to offer the most competitive labor-repair rates in the country. While your equipment is being serviced, we’ll even provide you with a free loaner*. On-site technician services and preventative maintenance plans are also available**.

Compliance Management

Already have an AED? Good for you! Make sure that your AED is emergency-ready and in compliance with our user-friendly Compliance Management System. Each year, out-of-compliance AEDs cost lives and lead to unnecessary lawsuits. The easiest and safest way to keep your equipment up-to-date is with our AED Compliance Management system. Our online system allows you to monitor medical direction, ensure the physician’s prescription for your AED is current, conduct monthly equipment checks, and most importantly, save lives.

Cardio Partners Cardiac Preparedness Consultation Services

As a leader in the cardiac preparedness industry, it’s our goal to provide you with both the knowledge and the tools you need to respond quickly, confidently, and skillfully in the event of a critical emergency. We take a collaborative and consultative approach to make the right recommendations for your organization. Our experienced team will conduct a thorough site assessment and we’ll take into consideration in the number of potential rescuers, risk factors, and your budget to determine your equipment needs.

To schedule CPR or First Aid training, to learn more about our Compliance Management system, or to arrange for a consultation, please contact Cardio Partners at (855) 233-0266 or email us at


*   Upon availability, we do not have all models. 1 Free per customer. Can request more for a fee.
**On-site technician services are determined on the basis of the number of units
being serviced may not be available to all customers.

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